FAQs
About our brand
We are located in beautiful, sunny Denver, Colorado!
Our perfumes are poured in-house in our Denver, Colorado location.
Pretty Bow is a female-founded and operated fragrance house based in Denver, Colorado. We’re passionate about creating beautiful, safe products that celebrate women and help them feel like the most radiant, confident version of themselves.
When you purchase from Pretty Bow, you’re supporting a female-owned American business — and a Denver-based team that truly cares about creating beautiful products for women. Every perfume is thoughtfully crafted with care and intention, free from parabens and phthalates, so you can shop with confidence and wear each scent with peace of mind.
Ingredients
At Pretty Bow, our commitment to ethical practices is unwavering. We proudly declare that our fragrances are free of parabens and phthalates, and we categorically abstain from animal testing.
Our fragrances are carefully created using a blend of essential oils, safe synthetics, and denatured perfumer's alcohol.
If you have any further questions about ingredients, reach out to our support team and we can get more specific information for you!
Yes, our perfume ingredients are proudly cruelty-free!
Yes! Our perfumes are free from parabens, phthalates, and are prop-65 compliant, as well.
Yes — all of our perfumes are proudly crafted in accordance with vegan principles and contain no animal-derived ingredients. Every fragrance is designed with care and compassion, so you can feel as good wearing it as it smells.
Return Policy
We completely understand that finding your perfect scent takes time — and we want you to feel confident in your choice! We always recommend starting with our Discovery Set or Choose-5-Bundle to make sure you’ve found the scent that truly feels like you before purchasing a full-size bottle.
We gladly accept returns on any unopened, unsprayed fragrance bottles or travel sprays within 14 days of your order date. Simply follow the steps below to start your return and receive your free return label. Once a fragrance has been sprayed, it’s no longer eligible for a refund.
If your product has been opened or used, it can’t be refunded to your original payment method — but don’t worry! You can still return it within 14 days of purchase for store credit or exchange it for another item of equal or lesser value. Please note that Pretty Bow isn’t able to cover return shipping for used items, so this will need to be paid by the customer.
Return Address:
Pretty Bow
4800 Dahlia Street, G9
Denver, CO 80216
Once you’ve mailed your product, send us an email with your tracking number so we can start processing your gift card or exchange. Please note that exchanged items are final sale and can’t be returned or exchanged again.
Our Discovery Sets and the Choose-Five-Bundle are final sale and not eligible for return.
To start a return, just send us a note at info@prettybowperfumes.com
with your order number, and we’ll help get the process started if your item is eligible.
Please note that shipping and handling charges from your original order aren’t refundable, since those costs go directly to the carrier to get your fragrance safely to you. However, we’re happy to cover the cost of sending your return back — you’ll receive a free return label from us once your return is approved.
Upon receipt of your returned product, refunds will be issued to your original method of payment (or as store credit if your return falls outside the refund window). Once processed, you’ll receive an email confirmation, and refunds typically appear within 3–5 business days after that email is sent. Refunds can only be issued to the original form of payment.
If you have any questions or need a little extra help, please don’t hesitate to reach out to us at info@prettybowperfumes.com
— we’re always happy to assist and make sure you’re taken care of.
We’re so sorry to hear that your order arrived damaged! Please know we’ll take care of this right away and make it right for you.
Reach out to our support team at info@prettybowperfumes.com with your order number, photos of the damaged items, and a confirmed shipping address. Once we have those details, we’ll work quickly to send a replacement your way.
Thank you so much for your patience and understanding — we truly appreciate you and want to make sure your Pretty Bow experience is nothing short of beautiful.
We’re so sorry about this mix-up! Our team carefully checks each order before it ships, but it looks like something slipped through this time. We’ll make sure to get the correct items sent to you right away.
Please email us at info@prettybowperfumes.com
with clear photos of the items you received, and we’ll take care of the rest as soon as we have them.
Thank you so much for your kindness and understanding — we truly appreciate your support and want to make sure your Pretty Bow experience is as lovely as possible.
Further questions?
Still need a little help? We’re here for you — just reach out using the button below!